Title VI Complaint Process

City of Sierra Vista
Title VI Nondiscrimination Program Complaint Process

How to File a Title VI Complaint with Vista Transit: Any person who believes that they, individually or as a member of any specific class of individuals, has been subjected to discrimination on the basis of race, color, national origin, age, sex, income status with respect to Vista Transit’s programs, activities, services, or other transit related benefits, may file a written Complaint with the City Nondiscrimination Coordinator or the Vista Transit Administrator. A Complaint may be filed by the individual or by a representative. A Complaint must be filed within 180 days after the date of the alleged discrimination, but complainants are encouraged to submit complaints as soon as possible. Vista Transit will promptly investigate all Complaints filed under Title VI, pursuant to this Regulation.

Complaint must include the following information:

  1. a) A Complaint must be in writing and signed and dated by the Complainant or their representative before any action can be taken.
  2. b) A Complaint shall state, as fully as possible, the facts and circumstances surrounding the alleged discrimination, including the name and address of the complainant, the date, time and location of the incident. The Complaint shall include a description of the program, activity or service on which the alleged discrimination occurred.

Complaint Form:  A complaint form is available and can be used to file a Title VI complaint with the City of Sierra Vista and Vista Transit. The complaint form can be downloaded in English or Spanish from the City Website or can be requested from Vista Transit or at City Hall.  If requested, the form will be made in an accessible format or language.  Complaint forms can be obtained at:

  1. a) Vista Transit’s website at SierraVistaAZ.gov/city-departments/transit/
  2. b) A complaint form can be mailed, faxed or emailed by calling Vista Transit at 520-417-4888 or City Hall at 520-458-3315.
  3. c) A complaint form can be picked up at the Vista Transit Center 2050 E. Wilcox, Sierra Vista, AZ, 85635 or City Hall 1011 N. Coronado Dr., Sierra Vista AZ, 85635
  4. d) A complaint form may be requested by emailing TitleVI@nullSierraVistaAZ.gov, Jill.Adams@nullSierraVistaAZ.gov, or Chanel.Kirkpatrick@nullSierraVistaAZ.gov
  5. e) By faxing a request or letter to 520-417-6996 or 520-458-0584.

If the Complaint is received by anyone other than the Title VI Nondiscrimination Coordinator or Vista Transit’s Administrator, the individual in receipt of the Complaint shall forward it to the Nondiscrimination Coordinator, the Transit Administrator, or their designee as soon as practicable but no later than two (2) working days of receipt. The Nondiscrimination Coordinator or the Transit Administrator shall immediately provide a copy of the complaint to the Director of the program, activity or service that is alleged to be non compliant with Title VI regulations.

Vista Transit’s Procedures for Investigating Complaints

The Transit Administrator, Nondiscrimination Coordinator, or a designee shall promptly investigate the alleged complaint and prepare a written response no later than ten (10) working days of receipt of the complaint. The Transit Administrator, Nondiscrimination Coordinator, or a designee may consult with appropriate staff in the preparation of the response to the complaint.

Efforts to Contact Complainant

The Transit Administrator, Nondiscrimination Coordinator, or a designee shall make efforts to speak (meeting or telephone conversation) with the complainant, at which time the complainant may give written or oral evidence supporting the allegation that their rights under Title VI have been violated. The Transit Administrator, the Nondiscrimination Coordinator, or a designee shall review and consider the all the information provided by the complainant, if any, and any other evidence available regarding the allegations of the complaint. Vista Transit’s Transit Administrator or the Nondiscrimination Coordinator shall prepare a written report of their findings.

If corrective action is required, a timetable for the completion of such action shall be included.

Completion of Investigation

No later than twenty (20) business days following receipt of the initial complaint, the Transit Administrator, Nondiscrimination Coordinator, or their designee shall inform the complainant of the  findings and any corrective action to be taken as a result of the complaint together with the timetable for completion of such action.

Appeal Process

If the complainant chooses to file their Complaint with the City Manager, then the complaint and any supporting documentation should be submitted at City Hall, 1011 N. Coronado Dr., Sierra Vista, AZ 85635 within five (5) business days of receipt of the results of the original investigation.  Upon review of the file, the City Manager shall notify the complainant of what actions, if any, will be taken as a result of the review within ten (10) working days of the City Manager’s notification that the complainant is not satisfied with the results of the Vista Transit’s Transit Administrator or Nondiscrimination Coordinator’s investigation. The decision of the City Manager shall be final.

Timeline Waiver

Any timeline set forth herein may be extended by the Transit Administrator or Nondiscrimination Coordinator upon a showing of good cause.



If the complainant is not satisfied with the findings and/or action of the Transit Administrator, Nondiscrimination Coordinator, or their designee, then the complainant may file their Complaint with the City Manager or file a separate complaint with the FTA’s Office of Civil Rights at:

Federal Transit Administration Office of Civil Rights
Attn: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, S.E.
Washington, DC 20590


Compliance Reviews will be conducted periodically by FTA, as part of its ongoing responsibility pursuant to its authority under 49 CFR 21.11(a).

If FTA determines that Vista Transit is in noncompliance with Title VI, it will transmit a Letter of Finding that describes FTA’s determination and requests that Vista Transit voluntarily take corrective action(s) which FTA deems necessary and appropriate.

Vista Transit will submit a remedial action plan including a list of planned corrective actions and, if necessary, sufficient reasons and justification for FTA to reconsider any of its findings or recommendations within 30 days of receipt of FTA’s Letter of Finding.