Please review the following information before filing a Civil Rights complaint with the City of Sierra Vista.
You are protected against discrimination based on color, race, or national origin by Title VI of the Civil Rights Act of 1964. If you feel that you have been discriminated based on these grounds, please click here to read the City's Title VI Nondiscrimination Policy Statement and learn more about Title VI.
Americans with disabilities are ensured inclusive and equal opportunities in all aspects of American life under the Americans with Disabilities Act (ADA), established in 1990. The ADA prohibits discrimination in employment; in the provision of state and local government programs, services, and benefits; and by private businesses and other entities that operate places of "public accommodation." If you feel that you have been discriminated against due to a disability, please click here to read more about the ADA Complaint Process.
City of Sierra Vista, Title VI Nondiscrimination Policy Statement
The following policy statement supports the implementation of these activities:
The City of Sierra Vista is committed to ensuring that no person is discriminated against on the grounds of color, race, or national origin as provided by Title VI of the Civil Rights Act of 1964 and related authorities. Specifically, Title VI asserts that, “No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” Additional protections are provided in other federal and state authorities for individuals with limited English proficiency (LEP), income status, sex, and age.
The City of Sierra Vista and Vista Transit strives to ensure nondiscrimination in all of its programs and activities, whether those programs are federally funded or not. As a Federal Transit Administration (FTA) fund recipient, Vista Transit will ensure that its programs, policies and activities comply with Title VI of the Civil Rights Act of 1964, as amended, and Department of Transportation regulations as they relate to initiating and monitoring Title VI activities, preparing required reports, and other responsibilities. The U.S. Department of Transportation Title VI implementing regulations can be found at 49 CFR Part 21.
Charles P. Potucek
Transit Administrator, Vista Transit
2050 E. Wilcox Street
Sierra Vista, Arizona 85635
City of Sierra Vista Website: www.SierraVistaAZ.gov
Vista Transit Website: www.SierraVistaAZ.gov/city-departments/transit/
The video below helps explain The Civil Rights Act of 1964 (Title VI).
The City of Sierra Vista Title VI Nondiscrimination Program Complaint Process
How to File a Title VI Complaint with Vista Transit: Any person who believes that they, individually or as a member of any specific class of individuals, has been subjected to discrimination on the basis of race, color, national origin, age, sex, income status with respect to Vista Transit’s programs, activities, services, or other transit related benefits, may file a written Complaint with the City Nondiscrimination Coordinator or the Vista Transit Administrator. A Complaint may be filed by the individual or by a representative. A Complaint must be filed within 180 days after the date of the alleged discrimination, but complainants are encouraged to submit complaints as soon as possible. Vista Transit will promptly investigate all Complaints filed under Title VI, pursuant to this Regulation.
Complaint must include the following information:
- a) A Complaint must be in writing and signed and dated by the Complainant or their representative before any action can be taken.
- b) A Complaint shall state, as fully as possible, the facts and circumstances surrounding the alleged discrimination, including the name and address of the complainant, the date, time and location of the incident. The Complaint shall include a description of the program, activity or service on which the alleged discrimination occurred.
Complaint Form: A complaint form is available and can be used to file a Title VI complaint with the City of Sierra Vista and Vista Transit. The complaint form can be downloaded from the City Website or can be requested from Vista Transit or at City Hall. If requested, the form will be made in an accessible format or language. Complaint forms can be obtained at:
- a) Vista Transit’s website at SierraVistaAZ.gov/city-departments/transit/
- b) A complaint form can be mailed, faxed or emailed by calling Vista Transit at 520-417-4888 or City Hall at 520-458-3315.
- c) A complaint form can be picked up at the Vista Transit Center 2050 E. Wilcox, Sierra Vista, AZ, 85635 or City Hall 1011 N. Coronado Dr., Sierra Vista AZ, 85635
- d) A complaint form may be requested by emailing TitleVI@nullSierraVistaAZ.gov, Adams@nullSierraVistaAZ.gov, or Michael.Normand@nullSierraVistaAZ.gov
- e) By faxing a request or letter to 520-417-6996 or 520-458-0584.
If the Complaint is received by anyone other than the Title VI Nondiscrimination Coordinator or Vista Transit’s Administrator, the individual in receipt of the Complaint shall forward it to the Nondiscrimination Coordinator, the Transit Administrator, or their designee as soon as practicable but no later than two (2) working days of receipt. The Nondiscrimination Coordinator or the Transit Administrator shall immediately provide a copy of the complaint to the Director of the program, activity or service that is alleged to be non compliant with Title VI regulations.
Vista Transit’s Procedures for Investigating Complaints
The Transit Administrator, Nondiscrimination Coordinator, or a designee shall promptly investigate the alleged complaint and prepare a written response no later than ten (10) working days of receipt of the complaint. The Transit Administrator, Nondiscrimination Coordinator, or a designee may consult with appropriate staff in the preparation of the response to the complaint.
Efforts to Contact Complainant
The Transit Administrator, Nondiscrimination Coordinator, or a designee shall make efforts to speak (meeting or telephone conversation) with the complainant, at which time the complainant may give written or oral evidence supporting the allegation that their rights under Title VI have been violated. The Transit Administrator, the Nondiscrimination Coordinator, or a designee shall review and consider the all the information provided by the complainant, if any, and any other evidence available regarding the allegations of the complaint. Vista Transit’s Transit Administrator or the Nondiscrimination Coordinator shall prepare a written report of their findings.
If corrective action is required, a timetable for the completion of such action shall be included.
Completion of Investigation
No later than twenty (20) business days following receipt of the initial complaint, the Transit Administrator, Nondiscrimination Coordinator, or their designee shall inform the complainant of the findings and any corrective action to be taken as a result of the complaint together with the timetable for completion of such action.
If the complainant chooses to file their Complaint with the City Manager, then the complaint and any supporting documentation should be submitted at City Hall, 1011 N. Coronado Dr., Sierra Vista, AZ 85635 within five (5) business days of receipt of the results of the original investigation. Upon review of the file, the City Manager shall notify the complainant of what actions, if any, will be taken as a result of the review within ten (10) working days of the City Manager’s notification that the complainant is not satisfied with the results of the Vista Transit’s Transit Administrator or Nondiscrimination Coordinator’s investigation. The decision of the City Manager shall be final.
Any timeline set forth herein may be extended by the Transit Administrator or Nondiscrimination Coordinator upon a showing of good cause.
FEDERAL TRANSIT ADMINISTRATION (FTA)
If the complainant is not satisfied with the findings and/or action of the Transit Administrator, Nondiscrimination Coordinator, or their designee, then the complainant may file their Complaint with the City Manager or file a separate complaint with the FTA’s Office of Civil Rights at:
Federal Transit Administration Office of Civil Rights
Attn: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, S.E.
Washington, DC 20590
DEFICIENCIES WITH TITLE VI COMPLIANCE
Compliance Reviews will be conducted periodically by FTA, as part of its ongoing responsibility pursuant to its authority under 49 CFR 21.11(a).
If FTA determines that Vista Transit is in noncompliance with Title VI, it will transmit a Letter of Finding that describes FTA’s determination and requests that Vista Transit voluntarily take corrective action(s) which FTA deems necessary and appropriate.
Vista Transit will submit a remedial action plan including a list of planned corrective actions and, if necessary, sufficient reasons and justification for FTA to reconsider any of its findings or recommendations within 30 days of receipt of FTA’s Letter of Finding.Back to Top
Americans with Disabilities Act (ADA) Complaint Process
In 1990, the Americans with Disabilities Act (ADA) was established to ensure inclusive and equal opportunity for persons with disabilities in all aspects of American life. The ADA prohibits discrimination on the basis of disability and provides for equal access to programs, services and activities.
The ADA prohibits discrimination:
- In employment (Title I)
- In the provision of state and local government programs, services, and benefits (Title II)
- By private businesses and other entities that operate places of "public accommodation." (Title III)
The City of Sierra Vista is committed to ensuring that the terms and conditions mandated by the ADA are enforced within the City’s level of authority and within its jurisdiction.
Filing an ADA Discrimination Complaint
If you feel you have been discriminated against by the City of Sierra Vista, please contact:
City of Sierra Vista
The Arizona Relay System
1-800-367-8939, or dial 7-1-1.
The ADA discrimination Complaint Form can be downloaded here.
The complaint will be reviewed to determine whether or not any action is required. If there is a need for action, the City will investigate the complaint and issue its findings.
Filing an ADA Accessibility Complaint
Please help the City identify barriers to accessibility in its facilities and/or programs/services for persons with disabilities such as:
Restrooms, doors, counters, paths of travel, elevators, and drinking fountains;
Ramps, slopes, curb cuts, sidewalks, parking, paths of travel, and handrails;
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